simPRO Software support is available to all simPRO users with an up-to-date Software Management Agreement (SMA).
simPRO Software standard support hours for phone and online chat are Monday to Friday 7am to 6pm AEST excluding statutory holidays.
simPRO Software support is available by e-mail 24 hours a day 7 days a week to lodge a support `ticket’.
Accessing simPRO Support
You can talk to a support team member over the phone by calling simPRO on 1300 139 467 during standard simPRO support hours.
You can chat online to a support team member through our `chat’ system. You can access that within the Help system in your simPRO Software during standard simPRO support hours.
E-mail & Tickets
You can e-mail simPRO support at anytime 24 hours a day 7 days a week at email@example.com which will automatically create a support ticket in our system. Once you send the e-mail you will get an automatic response e-mail with your ticket number.