Support

Acorn Software delivers an unprecedented level of support to every subscriber.

With real time support via Online Help where with one click of a mouse, you can talk directly to the support team. If you prefer, you can use Skype and dial the support team directly from the software.

Because simPRO was developed to manage a service business, we have always been aware of the difference between ordinary and excellent service and support. For that reason, our philosophy is that when you need help, it should be available. Support is available during AEST business hours, 8:30 am to 5:30 pm.

simPRO subscribers also have access to a unique user group forum, where ideas for future product development can be posted and discussed with other members of the simPRO community. Our engineers and support team monitor the forum and are actively involved in these discussions, meaning that good ideas are quickly implemented.

Unlike many other software companies, we also provide a national 1300 number, meaning that if you prefer to pick up the phone, you can.

The bottom line is that we are here to help you with all aspects your business, not just software. We invite you, as a member of this exclusive community, to call on our experience.